This course prepares the student to fulfill a key role in medical institutions. This class will teach the student to perform a variety of administrative tasks. They will learn how to properly greet patients, gather patient information, telephone skills, manage patient records, file insurance forms, schedule appointments and arrange clinical procedures, such as X-rays and outpatient procedures.

This course provides the skills needed for an entry-level position in any medical facility. Once students have enough work experience, they may be eligible to take a nationally accredited certification exam. Organizations like the National Health Career Association, NCCT, and AMT offer some kind of work experience eligibility for their NCCA accredited MA exam.