Student's
IT Help Desk

Welcome to the Student's IT Help Desk.

You will need to create an account to submit a ticket. Please read and follow the steps provided below. 

1. Go to https://app.mytechdesk.org/team/montebello_adult_school

2. Select Register for a new account. If you already have an account please select "Reset Password"

3. Enter " helpdesk1 " when asked for Team Password.

4. Provide the information requested on the Registration form. Please use your legal name and a valid email address.

a. For "Location" please select your school (i.e. Adult Ed - MOA)

5. Sign in using the email and password you just created. 

6. In the top right corner, Please select "Add new ticket"

7. Fill in the required sections. 

a. Summary - Enter a brief description of the issue you are having i.e. Reset Password
b. Category - Select from the list provided that closely relates to the issue that you are having. If you do not see an option that closely relates to your issue, please select "General"

c. Description - Please provide a detailed description of the issue that you are having. Please include the steps that you took to try to resolve the issue.

8. Once you are finished, in the top right  please select "Save" 

9. You will receive a notification sent to your email letting you know when your ticket is being worked, who is working on your ticket, and when you ticket is complete.